1) Shipping Costs & Delivery Time
Product prices on Figsay do not include shipping fees. Shipping costs are calculated based on package dimensions (length × width × height) and weight.
Important Notes:
- Shipping costs vary by country. Larger/heavier packages incur higher fees.
- Dimensional weight (size vs. actual weight) may affect final charges.
Pre-Shipment Cost Estimate:
Contact Figsay’s customer support team for a preliminary shipping quote. Note: This is an estimate only; final costs depend on the logistics provider.
Shipping Methods:
Once your order arrives at our warehouse, we’ll provide multiple shipping options tailored to your address and package size. Choose the best fit for your needs:
- Carriers: DHL/UPS/FedEx/SF Express
- Delivery: 6–10 days
- Features: Fastest, most expensive. Customer handles customs/taxes. Ideal for urgent orders. | Air Freight + Local Courier |
- Carriers: Air + DHL/UPS/DPD
- Delivery: 10–15 days
- Features: Tax-free, moderate cost. Available in select regions. Budget-friendly speed. | Sea Freight + Local Courier |
- Delivery: 30–50 days
- Features: Slowest, lowest cost. Tax-free. Best for non-urgent, budget-conscious orders. | Rail Freight (Europe Only) |
- Delivery: 30–45 days
- Features: Low cost, tax-free. Ideal for European customers with flexible timelines. | Land Freight (Southeast Asia) |
- Delivery: 15–25 days
- Features: Affordable, tax-free. Available for select Southeast Asian countries.
Global Coverage:
Figsay partners with leading logistics providers to offer competitive rates worldwide.
Special Note for Certain Regions:
Customers in South America, Latin America, the Middle East, or Africa must ensure they can manage customs clearance and import duties.
2) Shipping Process
- Shipping Invoice: When your order reaches our warehouse, our team will email/WhatsApp you photos of the items and a shipping invoice.
- Choose Method: Review the invoice, confirm your address, and select a shipping method.
- Payment: Pay the shipping fee via the link/instructions provided.
- Tracking: Receive a tracking number within 1–3 days after payment. Monitor delivery on the carrier’s website.
3) Shipping Insurance
- Fragile Items: Resin statues may have minor paint scratches or glue issues. We offer free replacement parts (if available), but customers cover international return shipping.
- Major Damage Claims:
- Submit a complete unboxing video showing damage.
- Without video proof, carriers may deny compensation.
- Figsay assists in filing claims with logistics providers for severe damage.
4) Duties, Taxes & Customs
- Customers are responsible for all import duties, GST, VAT, or border fees. Figsay does not cover these charges.
- Tax-Friendly Option: Sea freight shipments may include pre-paid taxes or minimal fees in eligible countries.
Need Help?
Contact Figsay’s support team via WhatsApp or email for shipping queries or custom solutions!
